As far as IT is concerned, professional services are services offered by a product vendor or a contractor so as to help their clients in the planning, designing, implementing and managing of their technology systems and projects. Among IT professionals who are in a position to offer professional services include managed services provider Philadelphia city, solution providers, system integrators and value-added resellers. Just like IT consultancy, the primary function of these firms is lined in professional services. Alternatively, some might opt to offer professional services as add-on sales to a primary offering for instance product reselling.
However, professional services are not only provided by solution and service providers. Networking, hardware, software and storage vendors are also well equipped to offer professional services. In such cases, the services are sold as an after-sale support for the implementation of product and service offered by the vendor.
Initially, professional services used to be billed at an hourly basis. However, as demand increases, providers are embracing the fixed rate billing. This billing pattern is similar to the transitioning to managed services from break/fix.
As the professional business for a vendor or contractor grows, managing the expanded operations is no longer possible by use of spreadsheets alone. The company might want to incorporate the professional services automation (PSA) software which makes it easier to manage resources, projects and billing. The software can also be used in other crucial products that are service provider automated for instance remote management and monitoring.
Professional services stand to benefit both the service provider and the customers. Customers having IT resources installed in other projects or those that do not have in-house IT workers can make use of professional services to manage a project or to implement a system. On the other hand, providers of professional services benefit from having a wider range services on offer which means an increased customer base and even more revenue.
The professional services offered usually vary depending on the company. However, they usually include:
- Requirements analysis Consulting System design Project management System implementation vCIO Cloud/software migration.
- These professional services in the IT environment developed from a wider professional service industry. This covers major fields such as law, architecture, engineering and accounting. It is actually the accounting sector that facilitated the growth of professional services as far as IT is concerned.
- It then gradually expanded to the other fields. Over time, professional IT services have become an intergral part of most businesses.
This all began in the 1980s when the top firms in accounting started expanding their services in management advisory from just operating in the accounting and tax lines to IT lines. This technology aspect was rapid at growth eventually leading to some of these companies venturing in the practices of IT professional services. Another important breeding ground that led to IT professional services is the public sector.
For a long time now, Washington, D.C. has been the main point for provision of professional services due to the great demand for technology implementation and advice by the federal government of the United States.